Privacy Policy
How SAM Aviation Services collects, uses, and protects information when you visit sam-aviationservices.com or get in touch with our team.
Who we are
This Privacy Policy applies to sam-aviationservices.com ("SAM Aviation Services," "we," "us," or "our"). We provide aviation training, maintenance and inspection support, and helicopter spare parts services. This policy explains what information we collect through the website, why we collect it, and the choices you have.
By using this website, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the site.
Information we collect
We collect a limited amount of information, only what's needed to respond to your enquiries and keep the site running smoothly.
- Contact form details — name, email address, phone number, company, and any message you send us when requesting training, parts, or maintenance support.
- Technical data — IP address, browser type, device information, and pages visited, collected automatically to keep the site secure and to understand general traffic patterns.
- Cookies — small files stored on your device, described in more detail in the Cookies section below.
- Media uploads — if you submit files or images to us, please avoid including embedded location data (EXIF GPS), as this could be extracted by others.
We do not knowingly collect sensitive personal data (such as health or financial details) through the website.
How we use your information
- To respond to enquiries about training courses, spare parts, or maintenance services.
- To operate, maintain, and improve the website and its security.
- To send you information you've specifically requested, such as a quote or course schedule.
- To comply with legal obligations where applicable.
We do not sell your personal data, and we do not use it for unrelated marketing without your consent.
Embedded content
Some pages on this site may include embedded content, such as PDF document viewers, maps, or videos. Embedded content from other websites behaves exactly as if you visited that website directly — it may collect data about you, use its own cookies, and track your interaction with the embedded content, particularly if you are logged into that third-party service.
Data retention
We keep personal data only for as long as it's needed for the purpose it was collected, or as required by law.
| Data type | Retention period |
|---|---|
| Contact form submissions | Until your enquiry is resolved, then archived for record-keeping |
| Account / login data (if applicable) | For as long as the account remains active |
| Technical / analytics data | Typically retained in aggregated, non-identifying form |
| Cookies | As described in the Cookies section, up to 12 months |
Your rights
Depending on your location, you may have the right to:
- Request a copy of the personal data we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete your personal data, subject to any legal or administrative obligation to retain it.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
How we protect your data
We use reasonable technical and organisational measures — including secure hosting, restricted access, and encrypted form submissions where applicable — to protect personal data from unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. The "Last updated" date at the top of this page will always show when the policy was last revised. We encourage you to review it periodically.
Contact us
If you have any questions about this Privacy Policy or how your data is handled, please reach out to us: